Comments on: Why HP and Lawyers Don’t Mix

By: David Silverman

David Silverman — Fri, 05 Feb 2010 15:36:13 +0000

Had a similar problem with an HP notebook during first year of law school.

I got to the third round of sending, adn re-sending mine to Texas. Sent many letters and emails (one even tot he President of HP); and, I was finally connected with a tech support person… from Canada.

This time, instead of my sending back the notebook for the third time, he sent me a hard-drive, and walked me through the repair.

This was four years ago, the notebook worked for a few months after that, and it broke again. At that point, the warranty lapsed, and they wouldn’t take it back.

Finally, I simply cracked-open the warranty-less paperweight, discovered the fan had been fried, and replaced it. That fixed the problem.

In the end, for me I felt like I was on the tip of an iceberg of a products case where the central component was a design defect (putting an AMD processor in a box with a fan that couldn’t cool it enough, and thereby costing the consumers countless dollars in time and repair costs).

Simply put, HP doesn’t design laptops very well, and they could never seem to get the hang of cooling a box down enough to make sure a hard-drive doesn’t melt.

And I went to school to learn the law, not computers.

By: NiteStar

NiteStar — Sat, 28 Nov 2009 21:14:00 +0000

HP’s tech support department is just short of an abomination. Over the past few years the level of competence and ability to resolve customer issues has steeply declined. Every interaction I’ve had with HP’s tech support department (at various levels) over the past few years–both for my own purposes and on behalf of clients–has been, at best, a failure and waste of time and, at worst, a complete disaster. See my own blog post that describes some of the horrors I’ve experience with HP’s tech support department: http://bit.ly/5IftcY

By: Andrew Barovick

Andrew Barovick — Sat, 21 Nov 2009 11:56:06 +0000

Gerry and Eric,
Thank you. I am beginning to see some shopping in my future.
Andy

By: Gerry Oginski

Gerry Oginski — Sat, 21 Nov 2009 05:35:51 +0000

Andy- you need to switch to a Mac.
Then you need to come to MILOfest (Macs in Law Offices) seminar.
Then you need to follow the Mac Lawyer (Ben Stevens) for all things legal and Mac-related.

You will be liberated and fully functional.

Gerry

By: Eric T.

Eric T. — Fri, 20 Nov 2009 19:20:43 +0000

Get a Mac. And get the AppleCare extended warranty.

If you ever have a problem, they will be there for you.